Privacy Policy

Introduction

Welcome to One Call Away. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, use our services or communicate with us.

Information We Collect

We may collect and process the following types of personal information:

• Name, email address, phone number and business details
• Information you provide through our contact forms, quote requests or service enquiries
• Information collected through cookies and similar technologies
• Communications with us, including emails, phone calls and chat messages
• Technical data such as IP address, browser type and device information

How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide our services
• Send you relevant information about our services where you have opted in
• Improve our website, services and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our systems

Legal Basis for Processing

We process your personal data on the following legal bases:

• Your consent, where you have given it
• The performance of a contract with you
• Our legitimate business interests, such as improving our services
• Compliance with legal obligations

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our website and deliver our services, such as hosting, analytics, email marketing and CRM systems. These providers are expected to keep your data secure and only use it for the agreed purpose.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain types of processing
• Withdraw your consent at any time

To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies to enhance your experience, analyse website traffic and support our marketing activities. You can manage your cookie preferences through our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.