Terms & Conditions

Introduction

Welcome to One Call Away. These Terms & Conditions set out the basis on which we provide our services to you. By using our website, requesting a quote or engaging our services, you agree to be bound by these terms.

Our Services

We provide a range of business services including communications, marketing, design & print, websites, technology and customer acquisition & growth. The details of each service will be set out in your quote, proposal or service agreement.

Quotes and Acceptance

All quotes are valid for the period stated, typically 30 days, unless otherwise specified.

A contract is formed when you accept our quote or proposal, either in writing, by email or through a confirmed order.

Payment Terms

• Payment terms will be set out in your quote or invoice.
• Unless otherwise agreed, invoices are due within 30 days of the invoice date.
• We reserve the right to charge interest on late payments at 4% above the Bank of England base rate.

Cancellations and Refunds

If you need to cancel a project or service, please notify us as soon as possible. Refunds, where applicable, will be considered on a case-by-case basis, depending on the stage of the work and any third-party costs already incurred.

Our Responsibilities

• We will provide our services with reasonable care and skill.
• We will keep you informed throughout the project.
• We will use trusted third-party suppliers where required.

Your Responsibilities

• You agree to provide accurate and complete information.
• You will respond to our requests for feedback and approvals in a timely manner.
• You are responsible for ensuring you have the necessary rights to any information, content or materials you provide to us.

Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in the work we create remain the property of One Call Away until full payment has been received. Once paid in full, ownership will be transferred to you, subject to any third-party rights.

Limitation of Liability

We will not be liable for any indirect, consequential or special losses, or for loss of profits, data or opportunity arising from the use of our services, except where such liability cannot be excluded by law.

Confidentiality

Both parties agree to keep confidential any sensitive information shared during the course of working together, and not to disclose it to any third party without prior written consent.

Termination

Either party may terminate the agreement with written notice if the other party breaches these terms and fails to remedy the breach within a reasonable period.

Governing Law

These Terms & Conditions are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.